Refund eligibility and how to request a refund from Riffusion
2026/11/05
This policy applies to purchases made after it is published. It does not replace terms or refund commitments that applied to an earlier purchase, or limit any rights you have under applicable law.
Request a refund within 72 hours of successful payment. To qualify, the purchase must be your first subscription, and you must not have used any of its paid credits or benefits for a successfully delivered generation or other completed service. Renewals and upgrades are not covered by this voluntary refund policy.
Request a refund within 7 days of successful payment if no paid credits from that pack have been used for a successfully delivered generation or other completed service. Use of credits from a different purchase does not by itself disqualify the pack.
Approved refunds go back to the original payment method. Where permitted, we may retain an amount toward the original payment processing cost, capped at 7% of the purchase price. We will tell you the applicable fee and estimated refund before processing. Your payment provider determines when the refund appears. Unused paid credits associated with the refunded purchase are removed.
Credits charged for a failed generation are returned according to the task's billing record; this is not a cash refund. Turning off renewal prevents the next charge but does not automatically refund the current period. Check your plan or checkout terms for credit issuance and expiration.
Email support@riffusion.org from the email address on your account. Include your receipt or order number, purchase date, and reason for the request. Do not send full card details.
See our Terms of Service for other terms.